top of page
PPM Logo 1.png

Privacy Policy

13 December 2024

​

At Pit & Process Maintenance, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with relevant laws, including the Australian Privacy Act 1988 (Cth). By accessing or using our website (www.pitprocess.com.au) or services, you agree to the terms outlined in this Privacy Policy.

​

1. Information We Collect

​

We may collect the following types of personal information:

  • Personal Identification Details: Name, email address, phone number, and company name provided through contact forms or quote requests.

  • Technical Information: IP address, browser type, operating system, and device information collected via cookies and tracking technologies.

  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, and click-through behaviour.

  • Marketing Preferences: Your preferences and interactions with our marketing emails and advertisements.

​

2. How We Collect Information

​

We collect information in the following ways:

  • Directly From You: When you fill out a contact or quote form, subscribe to our newsletter, or communicate with us via email or phone.

  • Automatically: Through cookies, web beacons, and other tracking technologies when you visit our website.

  • Third-Party Sources: Data provided by marketing platforms, analytics tools, or social media platforms.

​

3. Use of Your Information

​

We use the information we collect for the following purposes:

  • Providing Services: To respond to enquiries, provide quotes, and deliver the services you request.

  • Marketing and Retargeting: To send promotional content, special offers, and advertisements tailored to your interests via email, social media, or third-party platforms.

  • Website Optimisation: To analyse website usage, improve user experience, and resolve technical issues.

  • Compliance: To meet legal obligations or enforce terms and conditions.

​

4. Cookies and Tracking Technologies

​

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about your browsing activities. Cookies may include:

  • Essential Cookies: Necessary for website functionality, such as enabling forms and navigation.

  • Performance Cookies: Used to understand website performance and improve functionality.

  • Marketing Cookies: Used for retargeting ads and tracking user engagement with advertisements.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website.

​

5. Sharing Your Information

​

We may share your information with:

  • Service Providers: Third-party vendors who assist with website hosting, email marketing, analytics, and advertising.

  • Legal Authorities: If required by law or necessary to protect our rights and interests.

  • Advertising Platforms: Partners like Google Ads, Facebook, or LinkedIn for retargeting and custom audience advertising.

We do not sell your personal information to third parties.

​

6. Retargeting and Advertising

​

We use retargeting tools, including Google Ads and Facebook Pixel, to display targeted advertisements based on your browsing history. These tools help us deliver relevant ads across platforms and monitor the effectiveness of our marketing campaigns.

You can opt out of targeted advertising by adjusting your ad preferences in your browser or via the respective advertising platform's settings.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, or misuse. These measures include encryption, secure servers, and restricted access to sensitive data.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccuracies in your data.

  • Opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

  • Delete or restrict the use of your personal information, subject to legal obligations.

To exercise your rights, please contact us at admin@pitprocess.com.au.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated effective date.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

bottom of page